Protecting Short Pump Homes Since 2015Your home's security is my priority
New house? Bad breakup? Kids lost the keys again?
Get your locks sorted so you can sleep easy. Lock installation, rekeying, smart locks, and security upgrades for Short Pump homes.
Short Pump homeowners face unique security needs. With homes typically from the 1990s-2020s era, I often see smart locks. Whether you're dealing with new construction upgrades or just want to upgrade your locks, I provide personalized recommendations.
Upfront pricing. No hidden fees. Just honest service from a neighbor who knows locks.
Quick Overview
$95-275+
varies by service type
20-45 min
at your home
- • Rekeying & installation
- • Security advice
- • Same-day available
Mary's approach: I treat your home like my own. We talk through options together before any work starts.
Short Pump-Specific Considerations
- Single-family home specialists
- Smart lock installation experts
- HOA-compliant hardware available
Why I Serve Short Pump
Short Pump is home to me – I've watched this community grow and change over the years. I understand that 1990s-2020s era homes have their quirks, especially when it comes to locks. Whether you're upgrading to smart locks or need to repair that stubborn deadbolt, I bring the same care to your home that I'd bring to my own.
Residential Locksmith Challenges in Short Pump
Residential Locksmith Tips for Short Pump Customers
Before calling for a residential locksmith in Short Pump, check all your doors and windows – sometimes there's an unlocked entry point you forgot about. If you're locked out, I can get you in without damaging your door in most cases. When considering lock upgrades, think about who needs access to your home. Smart locks are great for families and rental properties because you can easily add and remove access codes. For 1990s-2020s era homes, I often recommend keeping one traditional lock as a backup in case of power outages.
Seasonal Factors in Short Pump
Short Pump experiences all four seasons, and each affects your locks differently. Winter cold can cause metal components to contract and stick. Summer humidity can swell wooden doors, making them harder to lock. I recommend a spring security check and lubrication of all locks. If you're leaving town for the holidays, ensure all locks work smoothly before you go.
Recent Residential Locksmith Work
Kwikset Smart Lock
Schlage Encode
New Deadbolt Install
Jump To:
Residential Locksmith Services in Short Pump
Lock Installation
Moving in? Upgrading security? Just want something that actually works?
Need new locks in Short Pump? We install all types of residential locks and deadbolts.
What to Expect
- 1Quick Consultation - Tell me about your doors and what you need. New construction? Replacing old locks? Adding a deadbolt? I will recommend the right locks.(5 min call)
- 2On-Site Arrival - I arrive with a selection of quality locks. If you have specific locks picked out, let me know and I can bring those instead.(15-20 min)
- 3Door Prep - I check your door thickness and prep the holes. If adding a new deadbolt, I drill the holes cleanly with the right templates.(10-20 min per door)
- 4Installation - I install the lock, making sure everything aligns perfectly. The strike plate gets properly seated in the door frame.(15-30 min per lock)
- 5Test Everything - We test the lock multiple times from inside and outside. I adjust until it works smoothly every time.(5 min)
Common Questions
How much does lock installation cost in Short Pump?
Lock installation in Short Pump typically runs $75-150 per lock for labor, plus the cost of the lock itself ($30-200). I can supply quality locks or install ones you have purchased.
What type of lock should I get?
For most homes, I recommend a Grade 2 deadbolt. Grade 1 for extra security. I will show you options in different price ranges and explain the differences.
Can you install a deadbolt where there is not one?
Yes! I drill the holes properly using templates. The door frame also gets prepared with the right strike plate for maximum security.
Lock Rekeying
Just moved in? Want new keys without buying all new locks?
Moving into a new home in Short Pump? We rekey locks for your security.
What to Expect
- 1Count Your Locks - Tell me how many exterior locks you have: front door, back door, garage entry, etc. This helps me give you an accurate quote.(2 min call)
- 2On-Site Arrival - I arrive with my mobile workshop. No need to remove locks or go anywhere.(15-20 min)
- 3Lock Assessment - I check each lock to make sure rekeying is the right solution. If a lock is worn or damaged, I will let you know.(5 min)
- 4Rekeying - I disassemble each lock, replace the pins to match your new key, and reassemble. The lock stays in the door the whole time.(10-15 min per lock)
- 5Test New Keys - We test every lock with your new keys, from both inside and outside. You get multiple copies of your new key.(5 min)
Common Questions
How much does rekeying cost in Short Pump?
Lock rekeying in Short Pump typically costs $75-150 for most homes with 3-4 locks. About $20-30 per lock. Much cheaper than replacing locks entirely.
Should I rekey or replace my locks?
If your locks work fine and you just need new keys, rekey. If locks are worn, damaged, or you want to upgrade security, replace. I will give you honest advice.
Can you make all my locks use the same key?
Yes! This is called keying alike and it is my most popular service. One key for front door, back door, and garage entry. Very convenient.
Smart Lock Installation
Tired of carrying keys? Want to let the dog walker in remotely?
Want smart locks in Short Pump? We install and program smart home security systems.
What to Expect
- 1Discuss Your Needs - Tell me what you want: keypad entry, phone control, temporary codes for guests? I will recommend the right smart lock for your situation.(5 min call)
- 2Door Assessment - I check your door to make sure it is compatible with smart locks. Most are, but some older doors need minor prep work.(10 min)
- 3Installation - I install the smart lock, which usually means removing your old deadbolt and fitting the new one. Most installs take under an hour.(30-45 min)
- 4Programming - I set up your master code, connect to WiFi if applicable, and show you how to add and remove user codes.(15 min)
- 5App Setup - If your lock has an app, I help you download it and get everything connected. You will be locking and unlocking from your phone before I leave.(10 min)
Common Questions
How much does smart lock installation cost in Short Pump?
Smart lock installation in Short Pump typically runs $150-250 for labor, plus the cost of the lock itself ($150-400). I can supply the lock or install one you have purchased.
What smart lock brands do you recommend?
I like Schlage, Yale, and August for reliability. Schlage Encode is great for Alexa users, Yale for Apple HomeKit. I can help you choose based on your smart home setup.
Will a smart lock work if the power goes out?
Yes! All quality smart locks have battery backup and most also have a physical key override. Batteries typically last 6-12 months.
High-Security Locks
Worried about bump keys and pick-resistant locks?
Need better security in Short Pump? We install high-security residential locks.
What to Expect
- 1Security Discussion - Tell me your concerns. Bump keys? Picking? Drilling? I will recommend high-security locks that address your specific worries.(5 min call)
- 2On-Site Assessment - I look at your current setup and door construction. Some high-security locks need specific door prep.(10 min)
- 3Installation - I install the high-security lock, which may require modification to your door. These locks have tighter tolerances.(30-45 min per lock)
- 4Key Control Setup - High-security keys cannot be copied at hardware stores. I explain the key control system and how to get additional keys.(10 min)
- 5Demonstration - I show you how the lock differs from standard locks and demonstrate its resistance features.(5 min)
Common Questions
How much do high-security locks cost in Short Pump?
High-security lock installation in Short Pump typically runs $200-500 per lock including hardware and labor. Medeco and Mul-T-Lock are on the higher end, Schlage Primus in the middle.
What makes a lock "high-security"?
High-security locks resist picking, bumping, and drilling. They use patented keyways so keys cannot be copied without authorization. Much harder to defeat than standard locks.
Do I really need high-security locks?
Depends on your situation. If you live in a high-crime area, store valuables, or just want peace of mind, they are worth it. For most suburban homes, Grade 2 deadbolts are sufficient.
Lock Repair
Door not latching? Key sticking? Lock feeling loose?
Broken lock in Short Pump? We repair all types of residential locks and hardware.
What to Expect
- 1Describe the Problem - Tell me what the lock is doing. Sticking? Not latching? Key hard to turn? This helps me bring the right tools and parts.(2 min call)
- 2On-Site Arrival - I come to your home with repair tools and common replacement parts.(15-20 min)
- 3Diagnosis - I examine the lock, latch, and strike plate to find the root cause. Sometimes it is the lock, sometimes the door or frame.(5-10 min)
- 4Repair - I fix the problem. Could be cleaning and lubricating, adjusting alignment, replacing worn internal parts, or fixing the strike plate.(15-30 min)
- 5Test & Verify - I test the lock many times to make sure the repair holds. You should notice the improvement immediately.(5 min)
Common Questions
How much does lock repair cost in Short Pump?
Lock repair in Short Pump typically runs $65-150. Simple fixes like lubrication and adjustment are on the lower end, part replacement is higher. Sometimes replacement is more cost-effective and I will tell you if so.
Is it better to repair or replace a bad lock?
Depends on the lock. If it is a quality lock with minor issues, repair. If it is a cheap lock or badly worn, replacement makes more sense. I will give you honest advice.
Why is my lock hard to turn?
Common causes: dirt buildup, lack of lubrication, worn pins, or misalignment between the lock and strike plate. All of these are fixable.
Key Duplication
Need an extra set before you actually need them?
Need spare keys in Short Pump? We duplicate all types of residential keys.
What to Expect
- 1Quick Call - Tell me what keys you need copied and how many. Standard house keys, high-security, mailbox, etc.(1 min call)
- 2On-Site or Meet Up - I can come to you or we can meet somewhere convenient. Key duplication only takes a few minutes.(15-20 min)
- 3Key Cutting - I use precision equipment to cut exact copies. Each key is checked against the original.(2-3 min per key)
- 4Test Keys - If possible, we test the new keys in your locks right there. Otherwise, I guarantee they will work.(2 min)
- 5Extra Copies - Need more than one? Now is the time. I recommend at least one spare per family member plus one hidden safely.(As needed)
Common Questions
How much does key duplication cost in Short Pump?
Standard house key copies in Short Pump run $3-5 each. High-security keys that require special blanks cost $15-30 each. Quantity discounts available.
Can you copy "Do Not Duplicate" keys?
Standard "Do Not Duplicate" stamps are not legally binding. However, patented high-security keys with restricted keyways cannot be copied without authorization from the key owner.
Why won't my hardware store copy my key?
Probably a restricted or high-security keyway. These require special blanks that hardware stores do not stock. I carry many restricted key blanks.
Security Assessment
Not sure where your weak points are? Let me take a look.
Want better home security in Short Pump? We provide professional security evaluations.
What to Expect
- 1Schedule a Walkthrough - We set up a time for me to walk through your property. Usually takes 20-30 minutes.(1 min call)
- 2Exterior Check - I examine all entry points from outside: doors, windows, garage, sliding doors. I look at what a burglar would see.(10 min)
- 3Interior Check - I check each lock, strike plate, and hinge from inside. I test how easily doors and windows could be forced.(10 min)
- 4Discussion - I explain what I found, prioritizing the biggest vulnerabilities. Not every home needs the same level of security.(10 min)
- 5Recommendations - You get a prioritized list of improvements with approximate costs. No pressure to do anything that day.(5 min)
Common Questions
How much does a security assessment cost in Short Pump?
Security assessments in Short Pump are free with no obligation. I want to help you understand your home's security whether you hire me or not.
What will you check during the assessment?
All exterior doors and locks, windows, garage entry, sliding doors, strike plates, hinges, and door frames. Basically every way someone could get in.
Will you try to sell me expensive upgrades?
No. I give honest recommendations based on your actual needs. Sometimes a $20 strike plate reinforcement helps more than a $300 lock.
Garage Lock Service
Side door easy to kick in? Main lock not catching right?
Garage security issues in Short Pump? We service all types of garage locks.
What to Expect
- 1Describe Your Garage - Tell me about your setup. Side entry door? Overhead door? What is the current problem? This helps me plan.(2 min call)
- 2On-Site Assessment - I check all garage entry points. Many garages have weak side doors that are easy to kick in.(10 min)
- 3Lock Work - I repair, replace, or upgrade locks as needed. Side doors often need better deadbolts and reinforced frames.(20-45 min)
- 4Overhead Door Security - If your overhead door has security issues, I can add a slide lock or address the opener. These are common weak points.(15 min if needed)
- 5Final Check - I test everything and make sure your garage is properly secured before leaving.(5 min)
Common Questions
How much does garage lock service cost in Short Pump?
Garage lock service in Short Pump typically runs $75-200 depending on what is needed. Simple repairs on the lower end, new deadbolt installation on a side door is higher.
Is my garage side door really that vulnerable?
Often yes. Many garage side doors have cheap locks and hollow-core doors. They are out of sight from the street, making them attractive to burglars.
Can you secure an overhead garage door?
Yes. I can add manual slide bolts for when you are away, or address issues with the automatic opener. The emergency release can also be secured.
Window Locks
Windows are often the weak point. Let me fix that.
Need window security in Short Pump? We install and repair window locks.
What to Expect
- 1Window Count - Tell me how many windows need locks and what type they are: double-hung, sliding, casement. This helps me plan.(2 min call)
- 2On-Site Assessment - I check your current window locks (if any) and recommend appropriate upgrades for each window type.(10 min)
- 3Lock Selection - Different windows need different locks. I carry locks for most window types and can order specialty items if needed.(5 min)
- 4Installation - I install the window locks, drilling mounting holes where needed. Most installations are quick and clean.(10-15 min per window)
- 5Demonstration - I show you how each lock works and how to operate it properly for maximum security.(5 min)
Common Questions
How much do window locks cost in Short Pump?
Window lock installation in Short Pump typically runs $25-50 per window including hardware and labor. Specialty windows or security bars cost more.
What type of window lock is best?
Depends on your window type. Double-hung windows work well with sash locks or pins. Sliding windows need track locks. I match the lock to your window.
Do window locks really deter burglars?
Yes. Most burglars are opportunistic. If a window does not open easily, they often move on rather than make noise breaking glass.
Mailbox Locks
Package theft a problem? Mailbox key lost?
Mailbox lock problems in Short Pump? We service all types of mailbox locks.
What to Expect
- 1Describe Your Mailbox - Tell me what type of mailbox you have: curbside with lock, cluster box, wall-mounted, etc. And what the problem is.(2 min call)
- 2On-Site Service - I come to your location with mailbox lock supplies. Most common locks are in stock.(15-20 min)
- 3Lock Service - Depending on the situation, I either pick open the existing lock, drill it out, or replace it entirely.(10-20 min)
- 4New Lock Installation - If replacing, I install a new lock and provide new keys. I can often match it to your house key if you prefer.(10 min)
- 5Keys & Testing - You get multiple keys and we test the lock to make sure it works smoothly.(5 min)
Common Questions
How much does mailbox lock service cost in Short Pump?
Mailbox lock service in Short Pump typically runs $45-95. Opening a locked mailbox is on the lower end, full lock replacement is higher.
I lost my mailbox key. Can you make a new one?
Usually I need to replace the lock since mailbox keys are rarely keptable. The good news is replacement locks are inexpensive and I can key it to match your house key.
Can you open a cluster mailbox lock?
Individual unit locks, yes. The master panel is USPS property and requires them to open. For your unit, I can open and replace the lock.
Break-in Repair
Door kicked in? We'll get you secured today.
Someone kicked in your door in Short Pump? We repair the damage and secure your home same day.
What to Expect
- 1Priority Response - Call me right after the police leave. Break-in repairs are always a priority. I want you feeling safe tonight.(Call now)
- 2Fast Arrival - I head out immediately with materials for common repairs: door frame repair, lock replacement, temporary security.(15-20 min)
- 3Damage Assessment - I assess the damage to the door, frame, lock, and surrounding area. I tell you exactly what it takes to secure the entry.(10 min)
- 4Immediate Repair - I repair or replace the damaged components. Frame reinforcement, new lock, whatever is needed to make the entry secure.(1-2 hours)
- 5Security Upgrade - I make sure your home is MORE secure than before. This is not the time to go back to the minimum.(Included)
Common Questions
How much does break-in repair cost in Short Pump?
Break-in repair in Short Pump typically runs $150-400 depending on damage severity. Simple lock replacement is lower, frame repair and reinforcement is higher. I work with insurance too.
Can you come right after a break-in?
Yes, absolutely. Call me as soon as the police are done. Break-in repairs are always a priority because you need to feel safe in your home.
Will insurance cover the repair?
Usually yes, under your homeowner's policy. I provide detailed receipts and documentation that insurance companies accept. See my insurance documentation service.
Door Frame Repair
Frame cracked or splintered? Strike plate pulled out?
Door frame damaged from a break-in in Short Pump? We repair and reinforce frames properly.
What to Expect
- 1Assess the Damage - I examine the frame to see how extensive the damage is. Cracked wood? Split jamb? Strike plate ripped out?(10 min)
- 2Repair Options - I explain your options: wood filler for minor damage, jamb reinforcement plates for moderate damage, partial frame replacement for severe damage.(5 min)
- 3Frame Repair - I repair the damaged wood, making sure the frame is solid again. This is not cosmetic. It needs to resist another kick.(30-60 min)
- 4Reinforcement - I add reinforcement plates and use 3-inch screws into the studs. This makes the frame stronger than it was originally.(20-30 min)
- 5Lock Reinstallation - Once the frame is solid, I reinstall or replace the lock and strike plate. Everything lines up and functions properly.(15 min)
Common Questions
How much does door frame repair cost in Short Pump?
Door frame repair in Short Pump typically runs $100-300. Minor repairs with reinforcement on the lower end, partial frame replacement on the higher end.
Why did my door frame break so easily?
Most residential doors have short screws holding the strike plate to thin door jamb. One good kick splits the wood. Proper reinforcement fixes this.
Can you make the frame stronger than before?
Absolutely. That is the goal. With reinforcement plates and long screws into the wall studs, a repaired frame is often 10x stronger than original.
Security Upgrade
Make your home harder to break into next time.
Want better security after a break-in in Short Pump? We upgrade locks and add protection.
What to Expect
- 1Current Assessment - I evaluate your current security setup. What failed? What held? Where are other weak points?(15 min)
- 2Upgrade Plan - I create a prioritized list of upgrades based on your budget and risk. We start with the biggest impact items.(10 min)
- 3Core Upgrades - At minimum: frame reinforcement, Grade 2 or better deadbolts, 3-inch screws on all strike plates. This stops most kick-ins.(1-2 hours)
- 4Additional Protection - Based on your situation: high-security locks, window pins, sliding door bars, garage security. Whatever makes sense.(Varies)
- 5Final Review - I walk through everything with you, explain what changed, and make sure you feel confident in your home's security.(10 min)
Common Questions
How much do security upgrades cost in Short Pump?
Security upgrades in Short Pump vary widely: $100-500+ depending on scope. Basic reinforcement package runs $150-250. High-security locks and comprehensive upgrades cost more.
What is the most important security upgrade?
Door frame reinforcement. Most break-ins are kick-ins. 3-inch screws and reinforcement plates make your door 10x harder to kick in. Biggest bang for your buck.
Will burglars come back after a break-in?
Sometimes, knowing your stuff has been replaced with insurance money. That is why I recommend being MORE secure than before, not just back to baseline.
Insurance Documentation
Need receipts and reports for your claim? I provide that.
Need documentation for your insurance claim in Short Pump? We provide detailed receipts and reports.
What to Expect
- 1Document Damage - Before repairs, I photograph the damage and note what was broken. This documents the "before" state for your claim.(10 min)
- 2Repair Work - I complete the necessary repairs, tracking labor time and materials used.(Varies)
- 3Itemized Receipt - You get a detailed receipt breaking down labor, materials, and service call. Exactly what insurance companies need.(Same day)
- 4Written Report - If requested, I provide a written report describing the damage found and repairs made. Some claims require this.(1-2 days)
- 5Follow-up Support - If your insurance adjuster has questions, I am happy to clarify anything about the work performed.(As needed)
Common Questions
Is insurance documentation included with repairs?
Itemized receipts are always included at no extra charge. Formal written reports for complex claims may have a small documentation fee.
What information does insurance need?
Typically: itemized receipt showing labor and materials, description of damage, photos if possible, and sometimes a written statement from the contractor.
Will you work with my insurance adjuster?
Yes. I am happy to speak with adjusters or answer questions about the work. I want your claim to go smoothly.
Residential Locksmith in Short Pump: Your Questions Answered
How fast can you get to Short Pump?
Short Pump is close to my Henrico location. I typically arrive in 15-20 min, and I'll give you an accurate ETA when you call.
What residential locks do Short Pump homes typically have?
Short Pump homes, many built in the 1990s-2020s era, often have smart locks and keypad entry. I work with all types and can recommend upgrades if your current locks need attention.
Do you charge extra to come to Short Pump?
No trip fees anywhere in my service area, including Short Pump. You pay for the work, not the drive. My pricing is straightforward and the same whether you're in Henrico or Short Pump.
How much does residential locksmith cost in Short Pump?
Pricing depends on the specific job. I provide free estimates over the phone for most services, and I'll give you a final price before I start any work. For Short Pump customers, there are no surprise fees – the price I quote is the price you pay. Most residential locksmith jobs fall within standard ranges that I'm happy to discuss when you call.
What are your hours for Short Pump service calls?
I'm available 6 AM to 9 PM daily, including weekends and holidays. For Short Pump, I recommend calling ahead to schedule – I can usually fit you in the same day. If you call outside my regular hours, leave a message and I'll get back to you first thing.
Are you licensed and insured for Short Pump work?
Yes. I'm a DCJS licensed locksmith (#11-18788), fully insured, and have been serving Virginia since 2015. You can verify my license on the Virginia DCJS website. For Short Pump customers, I provide the same professional, licensed service I provide everywhere in my service area. I'm also a woman-owned small business, if that matters to you.
Why Short Pump Neighbors Call Mary
I've been helping Short Pump residents and businesses with their residential locksmith needs since 2015. When you call Petrone Locksmith, you get me, not a call center. I'll give you honest advice about what you actually need, not an upsell.
As a woman-owned, locally operated business, I take pride in building real relationships with my customers. That means showing up when I say I will, giving you upfront pricing before any work starts, and standing behind everything I do.
What Our Short Pump Customers Say
“Mary arrived on time and had all of the required tools and parts to get right to work. She replaced 2 locksets and added a deadbolt then re-keyed all of our entry locks to match. She even had optional finishes available in her van if we decided we wanted to change the look. She was professional, pleasant, did quality work, and her service was reasonably priced, and I would definitely hire her again.”
“Though Mary could not do what I needed, she is very responsive and I would definitely contact her with other needs!”
“Locksmith Mary Petrone rekeyed and installed 3 new deadbolts and 3 entry door locks. She did an excellent job. Mary is professional, knowledgeable, and personable. Should you require locksmith services, Mary should be your choice.”
“I requested my front door lock be fixed, and possibly a deadbolt installation. Mary was able to fit me into her schedule the very same day and after meeting her and getting a quote, I had her install the deadbolt too. She was pleasant, did quick and good work, and was reasonably priced.”
Neighborhoods We Serve in Short Pump
We proudly provide locksmith services in these Short Pump neighborhoods:
Short Pump, VA: Local Overview
About Short Pump
Short Pump is a thriving commercial and residential area in western Henrico County, known for its upscale shopping, dining, and convenient location.
Local Landmarks
- •Short Pump Town Center
- •West Broad Village
- •Innsbrook Corporate Center
- •Deep Run Park
- •Short Pump Park
- •John Rolfe Commons
- •Broad Hill Centre
- •GreenGate Shopping Center
- •Short Pump Station Shopping Center
- •The Shoppes at Westgate
- •Wegmans Short Pump
- •American Family Fitness
Other Locksmith Services in Short Pump
Other Areas We Serve
Whether you need us at Short Pump Town Center, near West Broad Village, or anywhere in Short Pump, our mobile service comes to you. No need to tow your car or wait at a shop. We handle everything on-site.
Your Trusted Local Locksmith in Short Pump, VA
When you call Petrone Locksmith, you get me. Not a call center, not whoever's closest on a map. Me. Mary. I've been doing this in Short Pump since 2015, and I've built my business on referrals, not ads. That only happens when you treat people right. Petrone Locksmith is Short Pump's trusted Residential Locksmith provider. Our experienced technicians deliver professional service throughout Short Pump County.
Why Choose Petrone Locksmith in Short Pump?
- •Fast 15-minute response to Short Pump Town Center and West Broad Village
- •Trusted by Innsbrook corporate tenants and Twin Hickory homeowners
- •Serving Short Pump's premier shopping and dining district since 2015
- •Quick access via I-64 and Broad Street to Wyndham and GreenGate
- •Woman-owned, DCJS licensed #11-18788, and fully insured
- •Expert service for upscale retail, office buildings, and executive homes
Mary Petrone
Owner & Lead Technician
Ready to Get This Sorted?
Give me a call and let's figure out exactly what you need. No pressure, just honest advice.
Call Mary: (804) 774-0660