Frequently Asked Questions
Answers to common locksmith questions
Can't find what you're looking for? Call Mary directly at (804) 774-0660
Quick Answers
Phone Number
(804) 774-0660
Hours
6:00 AM - 9:00 PM Daily
Service Area
Richmond Metro, Petersburg & Tidewater regions
License
DCJS #11-18788
General Questions
We serve the entire Richmond metro area including Henrico, Chesterfield, Short Pump, Glen Allen, Midlothian, and surrounding areas within a Richmond Metro, Petersburg & Tidewater regions. Mary provides mobile service and comes directly to your location.
Petrone Locksmith is available 6:00 AM - 9:00 PM Daily. For service outside these hours, please leave a message and we'll respond as soon as possible.
We do not offer emergency or after-hours services. Our hours are 6 AM to 9 PM daily. For locksmith needs during these hours, we offer same-day service and can often accommodate urgent situations quickly. Plan ahead when possible!
Yes! Petrone Locksmith is fully licensed by the Virginia Department of Criminal Justice Services (DCJS #11-18788) and carries comprehensive liability insurance for your protection.
Pricing & Payment
Pricing depends on the service needed. Simple lock rekeying starts around $25-40 per lock. Car key replacement varies by vehicle make and model, typically ranging from $150-400. We always provide upfront quotes before starting any work.
Yes! We provide free estimates for all locksmith services. Just call or fill out our contact form and we'll give you a quote based on your specific needs.
We accept cash, all major credit cards (Visa, Mastercard, Discover, American Express), Venmo, and Zelle. Payment is due upon completion of service.
Dealerships have higher overhead costs and often need to order keys. As a mobile locksmith, Mary carries key blanks and programming equipment, cuts out the middleman, and can make most keys on-site for significantly less.
Automotive Services
Yes! We can create new car keys even if you've lost all your keys. Using your VIN and proof of ownership, we can cut and program a new key for most vehicle makes and models.
We work with all major brands including Honda, Toyota, Ford, Chevrolet, Nissan, Hyundai, Kia, BMW, Mercedes, and more. We can handle standard keys, transponder keys, smart keys, and key fobs.
Most car key replacements take 30-60 minutes. We come to your location with all the necessary equipment to cut and program your new key on-site.
Yes! We program key fobs and smart keys for most vehicles. This includes adding new fobs to your car's system and cloning existing fobs.
Residential Services
Rekeying changes the internal pins of your lock so old keys no longer work, but you keep the same hardware. It's more affordable than replacing locks and is ideal after moving into a new home or if you want to change who has access.
Rekeying is best when your locks are in good condition and you just need new keys. Replace if locks are worn, damaged, or you want to upgrade to better security. We can assess your locks and recommend the best option.
Yes! We install all types of smart locks including Schlage, Yale, August, and Kwikset. We'll set up the lock, connect it to your phone, and show you how to use all the features.
Absolutely! We can rekey multiple locks to work with a single key. This is a popular service for homeowners who are tired of carrying multiple keys.
Commercial Services
A master key system allows one master key to open all locks in a building, while individual keys only open specific doors. It's ideal for businesses, property managers, and multi-unit buildings.
Yes! We work with commercial-grade locks from Medeco, Mul-T-Lock, ASSA Abloy, and other high-security brands. We can install, rekey, and repair these systems.
Yes, we install keypad entry systems and electronic access control. For advanced systems with card readers and software management, we can recommend trusted partners.
Yes! We work with many property managers in Richmond. We offer volume discounts, quick turnaround on unit turnovers, and can be your go-to locksmith for all your properties.
Still Have Questions?
Mary is happy to answer any questions about your specific locksmith needs. No question is too small!