Terms of Service

Last updated: December 16, 2024

1. Acceptance of Terms

By engaging the services of Petrone Locksmith LLC ("we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

We provide locksmith services including, but not limited to, lock installation, repair, rekeying, key duplication, and emergency lockout assistance for residential, commercial, and automotive clients.

3. Service Appointments and Cancellations

We strive to provide prompt service. However, appointment times are estimates and may vary due to unforeseen circumstances. We reserve the right to reschedule appointments if necessary. Cancellations must be made at least 24 hours in advance to avoid potential cancellation fees.

4. Pricing and Payment

Pricing for our services is subject to change without notice. We will provide an estimate before beginning work, but final charges may vary based on the complexity of the job. Payment is due upon completion of services unless otherwise agreed upon in writing.

5. Warranty

We warrant our workmanship for a period of 30 days from the date of service. This warranty does not cover damage due to misuse, attempted break-ins, or normal wear and tear. Manufacturer warranties may apply to products we install.

6. Customer Responsibilities

Customers must provide accurate information about their lock systems and property. We reserve the right to refuse service if we suspect illegal activity or if the service request poses a safety risk to our technicians.

7. Liability

Our liability is limited to the cost of the services provided. We are not responsible for any indirect, consequential, or incidental damages arising from our services.

8. Privacy

We respect your privacy and handle all customer information in accordance with our Privacy Policy.

9. Governing Law

These terms are governed by the laws of the Commonwealth of Virginia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in Chesterfield County, Virginia.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

11. Contact Us

For the most up-to-date contact information, please visit our Contact Page.