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Professional lock repair service

Lock Problems in Short Pump?Fast, affordable repairs

Woman-Owned Since 2015DCJS Licensed #11-18788Same-Day Appointments
5.0 from 33 Verified Reviews
Available 6 AM - 9 PM, Every Day

Door not latching? Lock sticking or jammed? Key won't turn?

Fixed right the first time, no upselling. We repair all types of locks for Short Pump homes, businesses, and vehicles.

Short Pump properties often need expert lock repair. With buildings from the 1990s-2020s era, I regularly work with smart locks. I diagnose the problem first, then give you honest advice on whether repair or replacement makes more sense.

I'm based in Henrico, so Short Pump is close to home. Most calls, I'm at your door in 15-20 min. When you call, I'll give you an accurate ETA.
Call Mary: (804) 774-0660

Upfront pricing. No hidden fees. Just honest service from a neighbor who knows locks.

Quick Overview

Typical Cost

$95-225+

repair often cheaper than replace

Time Required

20-40 min

at your location

Includes
  • Full diagnosis
  • Parts included
  • Workmanship guarantee

Mary's approach: I try to fix before replacing. Saves you money and I will be honest about what is actually needed.

Short Pump-Specific Considerations

  • Residential lock fixes
  • Weather damage repair
  • Upgrade recommendations

Why I Serve Short Pump

Short Pump has been part of my service area since day one. I know the neighborhoods, I know the local concerns about new construction upgrades, and I know how to help. When you call, you get me – not a call center, not a random contractor. Just a neighbor who happens to be pretty good with locks.

Lock Repair Challenges in Short Pump

1990s-2020s era locks often need parts that are hard to find
Weather exposure causes corrosion and wear
Forced entry attempts damage frames and hardware
Heavy use wears out commercial lock mechanisms
Older mortise locks require specialized repair skills

Lock Repair Tips for Short Pump Customers

Before calling for lock repair in Short Pump, try some basic troubleshooting. If the key turns but the bolt doesn't move, the issue might be alignment rather than the lock itself. A sticking lock often just needs lubrication – I recommend graphite lubricant, not WD-40, which can gum up the works. If your lock was damaged in a break-in attempt, document everything for your insurance claim before repairs. Sometimes repair is the smart choice, but I'll tell you honestly if replacement makes more sense.

Seasonal Factors in Short Pump

Short Pump's seasonal weather affects lock performance throughout the year. Winter freezing can damage lock mechanisms if moisture gets inside. Summer humidity causes different issues, especially for older homes. I recommend addressing any lock issues before extreme weather hits – a lock that works fine in spring might fail in January's cold or August's humidity.

Recent Lock Repair Work

Ilco deadbolt with freshly cut keys - professional lock service

Deadbolt Repair

Euro profile lock cylinder replacement service

Cylinder Replacement

Antique mortise lock repair and restoration service

Antique Lock Repair

Jump To:

Lock Repair Services in Short Pump

Same-Day Lock Repair

Need it fixed before tonight?

Fast same-day lock repair service during business hours.

What to Expect

  1. 1
    Call and Describe - Tell me what is happening with your lock. Sticking? Not latching? Key won't turn? I will give you a time window.(2 min call)
  2. 2
    Same-Day Scheduling - I prioritize same-day requests and will fit you in during business hours, usually within 2-4 hours.(Scheduled)
  3. 3
    On-Site Diagnosis - I arrive and inspect the lock to determine exactly what is wrong and what it will take to fix it.(5-10 min)
  4. 4
    Repair on the Spot - Most repairs are completed right then. I carry common parts in my van to handle most situations.(15-30 min)
  5. 5
    Test and Verify - You test the lock yourself. I make sure you are completely satisfied before I leave.(5 min)
Same-day lock repair in Short Pump typically costs $95-175. No extra charge for same-day scheduling. Price quoted before work begins.

Common Questions

Can you really fix my lock today in Short Pump?

Yes, if you call during business hours (6 AM - 9 PM), I can typically get to you the same day. Most Short Pump repairs are scheduled within 2-4 hours of your call.

How much does same-day lock repair cost in Short Pump?

Same-day lock repair in Short Pump typically costs $95-175 depending on the type of lock and what is wrong. There is no extra charge for same-day service.

What if you cannot fix it today?

If a part needs to be ordered, I will secure your door temporarily and schedule the repair as soon as the part arrives, usually within 1-2 business days.

Residential Lock Repair

Deadbolt not catching? Knob lock loose?

Expert repair services for all types of home locks, including deadbolts, knob locks, and smart locks.

What to Expect

  1. 1
    Describe the Problem - Call and tell me what is happening. Deadbolt not latching? Knob loose? Key hard to turn? I will give you a quote range.(2 min call)
  2. 2
    Schedule Your Appointment - We set a time that works for you. I offer same-day appointments when available.(Scheduled)
  3. 3
    Inspect All Locks - I look at the problem lock and check any others you are concerned about. No charge for the inspection.(10 min)
  4. 4
    Repair or Advise - Most home locks can be repaired on the spot. If replacement makes more sense, I will explain why and give you options.(15-30 min)
  5. 5
    Test Everything - You try the lock with your key. I adjust anything needed until it works smoothly.(5 min)
Home lock repair in Short Pump typically costs $95-175. Deadbolts and knobs on the lower end, smart locks slightly higher. Quoted before work begins.

Common Questions

How much does home lock repair cost in Short Pump?

Home lock repair in Short Pump typically costs $95-175 depending on the type of lock and what is wrong. Deadbolts and entry knobs are on the lower end. Smart locks may cost more.

Should I repair or replace my home lock?

I will be honest with you. If repair costs more than 60% of a new lock, or if the lock is worn out, I will recommend replacement. But most locks can be repaired for less.

Do you repair all brands of home locks in Short Pump?

Yes, I repair Schlage, Kwikset, Baldwin, Medeco, Weiser, and all other residential lock brands. If I have not seen it before, I will figure it out.

Commercial Lock Repair

Storefront lock acting up? Office door not closing right?

Professional repair solutions for business locks, including high-security and master key systems.

What to Expect

  1. 1
    Business Assessment - Tell me about your lock issues and business hours. I can often schedule around your busy times.(5 min call)
  2. 2
    Schedule Convenient Time - I can come during business hours, after hours, or on weekends to minimize disruption to your operations.(Scheduled)
  3. 3
    Professional Inspection - I assess the lock, the door, the frame, and any related access control systems to understand the full picture.(10-15 min)
  4. 4
    Repair with Quality Parts - Commercial locks need commercial-grade repair. I use heavy-duty parts designed for high-traffic use.(20-45 min)
  5. 5
    Documentation and Invoice - I provide detailed documentation of work performed and a professional invoice for your records.(5 min)
Commercial lock repair in Short Pump typically costs $125-275. Master key systems and high-security locks at the higher end. Professional invoicing available.

Common Questions

How much does commercial lock repair cost in Short Pump?

Commercial lock repair in Short Pump typically costs $125-275 depending on the lock type and complexity. High-security and access control repairs may be higher.

Do you repair master key systems?

Yes, I can repair locks that are part of a master key system while maintaining the keying hierarchy. I can also diagnose issues with the master key setup.

Can you work after hours or on weekends?

Absolutely. I understand businesses have schedules. I can work early mornings, evenings, or weekends to minimize disruption to your Short Pump business.

Smart Lock Repair

Keypad not responding? App not connecting?

Specialized repair services for electronic and smart lock systems.

What to Expect

  1. 1
    Describe the Symptoms - Tell me the brand, model, and what is happening. Keypad not working? App issues? Motor sounds but won't lock?(3 min call)
  2. 2
    Remote Troubleshooting - Sometimes I can walk you through a fix over the phone. If not, we schedule an appointment.(5-10 min)
  3. 3
    On-Site Diagnosis - I test the mechanical components, electronics, batteries, and connectivity to find the root cause.(10-15 min)
  4. 4
    Repair or Reconfigure - I fix mechanical issues, replace worn parts, reset programming, or reconfigure connectivity as needed.(15-45 min)
  5. 5
    App and Code Testing - We test the keypad, app connection, backup keys, and all user codes to make sure everything works.(10 min)
Smart lock repair in Short Pump typically costs $125-225. Software and connectivity fixes on the lower end. Motor and mechanical repairs higher. Quoted before work.

Common Questions

How much does smart lock repair cost in Short Pump?

Smart lock repair in Short Pump typically costs $125-225 depending on the brand and what is wrong. Software issues are often less expensive than mechanical failures.

Can you repair any brand of smart lock?

I work on most brands including Schlage, Kwikset, Yale, August, Nest, and Ring. If it is a more obscure brand, I will research it before your appointment.

What if my smart lock cannot be repaired?

If repair is not possible or cost-effective, I can remove the old lock and install a new one. I will give you honest advice about your options.

Lock Mechanism Repair

Something wrong inside the lock? Pins worn out?

Detailed repair of internal lock mechanisms and components.

What to Expect

  1. 1
    Describe the Behavior - Tell me exactly what happens. Key hard to turn? Lock feels gritty? Bolt not extending fully? These clues help me diagnose.(2 min call)
  2. 2
    Disassembly and Inspection - I remove the lock from the door and disassemble it to inspect each component individually.(10-15 min)
  3. 3
    Identify Worn Parts - I find exactly what is worn, broken, or misaligned. Springs, pins, cams, and internal components all have wear patterns.(5-10 min)
  4. 4
    Rebuild the Mechanism - I replace worn components, clean and lubricate the mechanism, and reassemble to factory specifications.(20-40 min)
  5. 5
    Reinstall and Test - I reinstall the lock and test it thoroughly. The key should turn smoothly and the bolt should move freely.(10 min)
Lock mechanism repair in Short Pump typically costs $115-200. High-security and antique locks at the higher end. Parts included in price.

Common Questions

How much does lock mechanism repair cost in Short Pump?

Lock mechanism repair in Short Pump typically costs $115-200. The price depends on the complexity of the lock and which parts need replacement.

Is it worth repairing the mechanism vs buying a new lock?

Often yes. High-quality locks like Medeco, Mul-T-Lock, or heavy commercial locks are worth repairing. Cheap locks are usually better replaced.

What causes lock mechanisms to fail?

Wear from normal use, dirt and debris, lack of lubrication, forcing keys, and environmental factors like humidity all contribute to mechanism wear.

Lock Maintenance

Want your locks to last longer? Preventive care helps.

Preventive maintenance and servicing to extend the life of your locks.

What to Expect

  1. 1
    Schedule Service - We set up a convenient time for maintenance. Many customers do this annually or when locks start feeling stiff.(2 min call)
  2. 2
    Full Lock Inspection - I check all locks for wear, alignment, and proper function. I note any developing problems.(10-15 min)
  3. 3
    Clean and Lubricate - I clean debris from the keyway and mechanism, then apply proper lock lubricant. Never WD-40, always graphite or Teflon-based.(5-10 min per lock)
  4. 4
    Adjust Alignment - I check strike plate alignment and adjust as needed. Seasonal changes cause doors to shift slightly.(5-10 min)
  5. 5
    Maintenance Report - I tell you which locks are in good shape and which might need attention in the future.(5 min)
Lock maintenance in Short Pump typically costs $75-125 for a home. Commercial properties quoted by number of locks. Annual service recommended.

Common Questions

How much does lock maintenance cost in Short Pump?

Lock maintenance in Short Pump typically costs $75-125 for a home with 3-5 locks. Commercial properties are quoted based on the number and type of locks.

How often should locks be maintained?

For most Short Pump homes, annual maintenance is sufficient. High-traffic commercial locks benefit from service every 6 months.

Can I maintain my own locks?

Basic maintenance like keeping keys clean and applying graphite lubricant yearly is fine. But professional service catches problems before they become emergencies.

Lock Rekeying

Need new keys without buying new locks?

Rekeying services to change your lock's internal configuration without replacement.

What to Expect

  1. 1
    Count Your Locks - Tell me how many locks you need rekeyed and whether you want them all on the same key.(2 min call)
  2. 2
    Schedule Appointment - We set a time that works. Rekeying is quick, so this fits easily into your schedule.(Scheduled)
  3. 3
    Remove Lock Cylinder - I remove the cylinder from each lock. The lock stays on the door.(2-3 min per lock)
  4. 4
    Repin the Cylinder - I change the pins inside the cylinder to match a new key. Old keys will no longer work.(5 min per lock)
  5. 5
    Test New Keys - I test each rekeyed lock with the new keys and provide copies as requested.(5 min)
Lock rekeying in Short Pump typically costs $20-35 per lock plus service call. 3-5 locks keyed alike runs $85-150 total. Much cheaper than replacement.

Common Questions

How much does lock rekeying cost in Short Pump?

Lock rekeying in Short Pump typically costs $20-35 per lock, plus a service call fee. Rekeying 3-5 locks to the same key usually runs $85-150 total.

What is the difference between rekeying and changing locks?

Rekeying changes the internal pins so your old keys won't work, but keeps the same hardware. It costs about 1/3 what new locks cost and is faster.

When should I rekey vs replace my locks?

Rekey when you need new keys but your locks work fine. Replace when locks are worn, damaged, or you want to upgrade security.

Security Assessment

Not sure what's wrong? Let me take a look.

Comprehensive evaluation of your lock's security and repair needs.

What to Expect

  1. 1
    Schedule Assessment - We set a time for me to come look at your locks. The assessment itself is free with any repair work.(2 min call)
  2. 2
    Inspect All Entry Points - I check every exterior door, its lock, frame, strike plate, and hinges for security vulnerabilities.(15-20 min)
  3. 3
    Test Lock Function - I test each lock for proper operation, wear patterns, and security grade. I check for common bypass vulnerabilities.(10-15 min)
  4. 4
    Honest Recommendations - I tell you what needs repair, what should be upgraded, and what is fine as is. No upselling.(10 min)
  5. 5
    Written Summary - I provide a written summary of findings and recommendations for your reference.(5 min)
Security assessment in Short Pump is free with any repair service. Standalone consultation is $45. No obligation, honest evaluation.

Common Questions

Is the security assessment really free in Short Pump?

The assessment is free when you proceed with any repair or service. If you just want the assessment with no work, the consultation fee is $45.

What does a lock security assessment include?

I check all exterior locks for function, wear, and security grade. I inspect frames and strike plates for weaknesses. I test for common bypass methods.

How long does a security assessment take?

A typical Short Pump home takes 30-45 minutes for a thorough assessment. Larger homes or commercial properties take longer.

Lock Installation

Sometimes repair isn't enough. We install right, too.

Professional installation of new locks after repairs when needed.

What to Expect

  1. 1
    Discuss Your Needs - Tell me about your door and what type of lock you want. I can recommend options based on your security needs and budget.(5 min call)
  2. 2
    Door Assessment - I check your door, frame, and existing holes to determine what locks will fit and what modifications are needed.(10 min)
  3. 3
    Professional Installation - I install the lock to manufacturer specifications, ensuring proper alignment and function.(20-45 min)
  4. 4
    Strike Plate Reinforcement - I install the strike plate with 3-inch screws that reach the door frame for maximum kick resistance.(10 min)
  5. 5
    Testing and Keys - I test the lock thoroughly and provide all keys. I show you how it works if it is a smart lock.(10 min)
Lock installation in Short Pump typically costs $75-150 labor plus the lock. Total $150-350 depending on lock grade. Customer-supplied locks welcome.

Common Questions

How much does lock installation cost in Short Pump?

Lock installation in Short Pump typically costs $75-150 for labor, plus the cost of the lock. Total is usually $150-350 depending on the lock you choose.

Can you install a lock I already bought?

Yes, I can install locks you have purchased. I charge the same labor rate whether I supply the lock or you do.

Do you install smart locks?

Yes, I install all types of smart locks including Schlage, Kwikset, Yale, August, and others. I can also help with initial setup.

Hardware Repair

Strike plate loose? Frame damaged? We fix that too.

Repair of related door hardware components affecting lock function.

What to Expect

  1. 1
    Describe the Problem - Tell me what is happening with your door. Latch not catching? Door sagging? Strike plate torn out? I can usually diagnose over the phone.(3 min call)
  2. 2
    On-Site Assessment - I inspect the door, frame, hinges, strike plate, and all related hardware to find the root cause.(10 min)
  3. 3
    Repair or Reinforce - I fix the issue properly. This might mean filling and re-drilling, reinforcing with longer screws, or replacing damaged components.(20-45 min)
  4. 4
    Align Everything - I make sure the door, lock, and strike plate are all properly aligned so the lock operates smoothly.(10 min)
  5. 5
    Test Operation - I test the door from both sides, checking that it latches properly and locks securely.(5 min)
Door hardware repair in Short Pump typically costs $95-175. Strike plate adjustment on the lower end. Frame repair or reinforcement higher. Same-day service available.

Common Questions

How much does door hardware repair cost in Short Pump?

Door hardware repair in Short Pump typically costs $95-175. Frame repair or reinforcement is at the higher end. Simple strike plate adjustment is on the lower end.

What causes strike plate problems?

Settling of the house, door warping, repeated use, and break-in attempts all cause strike plate issues. Seasonal changes also shift door frames.

Can you fix a door frame that was kicked in?

Yes, break-in repair is a specialty. I can repair the frame, reinforce it, and install new hardware to make it stronger than before.

Safe Lock Repair

Combination not working? Dial stiff?

Specialized repair services for safe and vault locks.

What to Expect

  1. 1
    Describe Your Safe - Tell me the brand, type, and what is happening. Dial hard to turn? Combination not working? Electronic keypad dead?(5 min call)
  2. 2
    Schedule Service - Safe work takes time and focus. I schedule enough time to properly diagnose and repair your safe.(Scheduled)
  3. 3
    Access the Safe - If you are locked out, I gain access using professional methods that do not damage the safe when possible.(15-60 min)
  4. 4
    Diagnose and Repair - I find what is wrong with the lock mechanism and repair or replace components as needed.(30-90 min)
  5. 5
    Test and Verify - I test the lock multiple times with the combination or code and make sure it works reliably.(10 min)
Safe lock repair in Short Pump typically costs $125-300+. Simple repairs like dial adjustment lower. Openings requiring drilling at the higher end.

Common Questions

How much does safe lock repair cost in Short Pump?

Safe lock repair in Short Pump typically costs $125-300+ depending on the safe type and what is wrong. Openings where drilling is needed cost more.

Can you open a safe I forgot the combination to?

Yes, I can open most residential and commercial safes. Methods vary from manipulation to drilling depending on the safe type.

Do you repair electronic safe locks?

Yes, I repair electronic keypads, replace batteries, and troubleshoot electronic lock failures. Sometimes reprogramming is all that is needed.

Mobile Lock Repair

We come to you. Home, business, or parking lot.

On-site lock repair services at your location.

What to Expect

  1. 1
    Call With Location - Tell me where you are and what is wrong. Home, business, rental property, or parking lot, I come to you.(2 min call)
  2. 2
    Dispatch to Your Location - I head to your location with my fully equipped mobile shop. Most Short Pump locations are 20-40 minutes away.(20-40 min)
  3. 3
    On-Site Diagnosis - I assess the lock on the spot and explain what is wrong and what it will cost to fix.(5-10 min)
  4. 4
    Complete Repair - I carry parts and tools for most common repairs. The job gets done right there, no second trip needed.(15-45 min)
  5. 5
    Payment On Site - I accept cash, check, card, Venmo, and Zelle. You pay when the work is done and you are satisfied.(2 min)
Mobile lock repair in Short Pump costs $95-200 depending on the lock type. No extra charge for mobile service. Same prices as a shop visit.

Common Questions

How much does mobile lock repair cost in Short Pump?

Mobile lock repair in Short Pump costs the same as shop repair: $95-200 depending on the lock and issue. No extra charge for mobile service.

What areas do you cover for mobile service?

I cover all of Short Pump and surrounding communities within about 50 miles of Henrico. Hampton Roads by appointment.

What if you cannot fix it on site?

Rarely happens since my van is well-stocked. If a special part is needed, I secure the door and return when the part arrives.

Lock Diagnosis

Something's wrong but not sure what? Let me figure it out.

Not sure what's wrong with your lock in Short Pump? We diagnose the issue and explain your options.

What to Expect

  1. 1
    Describe Symptoms - Tell me what is happening. Key hard to turn? Lock not latching? Strange sounds? Any detail helps narrow it down.(3 min call)
  2. 2
    On-Site Inspection - I examine the lock, key, door, and frame. Often the problem is not where you think it is.(10-15 min)
  3. 3
    Test and Observe - I operate the lock multiple times, watching and listening for the issue. Sometimes problems are intermittent.(5-10 min)
  4. 4
    Explain the Problem - I tell you exactly what is wrong, what is causing it, and what it will take to fix it. No jargon.(5 min)
  5. 5
    Discuss Options - I give you repair options with honest pricing. Repair vs replace, economy vs premium. Your choice.(5 min)
Lock diagnosis in Short Pump is free with repair. Standalone diagnostic visit is $45, credited toward repair if you proceed.

Common Questions

How much does lock diagnosis cost in Short Pump?

Lock diagnosis in Short Pump is free when you proceed with repair. Standalone diagnosis is $45, applied to repair if you proceed.

What if multiple things are wrong?

I will identify all issues and prioritize them. We can address everything at once or focus on the most critical problem first.

Can you diagnose problems over the phone?

Sometimes. If you describe the symptoms clearly, I can often narrow down the issue. But hands-on inspection is usually needed for certainty.

Advanced Lock Repair

Complicated problem? I enjoy a challenge.

Complex lock problems in Short Pump? We handle challenging repairs other locksmiths can't.

What to Expect

  1. 1
    Explain the Situation - Tell me the whole story. What have you tried? What did other locksmiths say? What makes this lock special or difficult?(5-10 min call)
  2. 2
    Research If Needed - For unusual locks, I may research before the appointment to ensure I have the right tools and parts.(Varies)
  3. 3
    Thorough Assessment - I take my time to fully understand the problem before attempting repair. Complex problems need careful diagnosis.(15-30 min)
  4. 4
    Skilled Repair Work - I apply my 10+ years of experience to solve the problem. Sometimes this means creative solutions or custom work.(30-90 min)
  5. 5
    Verify and Document - I thoroughly test the repair and document what was done for future reference.(10 min)
Advanced lock repair in Short Pump typically costs $150-350. High-security, antique, and specialty locks at the higher end. Quoted after assessment.

Common Questions

How much does advanced lock repair cost in Short Pump?

Advanced lock repair in Short Pump typically costs $150-350 depending on complexity. High-security, antique, and specialty locks are at the higher end.

What makes a lock repair 'advanced'?

High-security locks, antique hardware, master key systems, unusual brands, locks other locksmiths could not fix, or situations requiring custom solutions.

Have you seen locks you could not repair?

Rarely. Some locks are beyond repair due to damage or obsolescence, but I will tell you honestly if that is the case and recommend alternatives.

Electronic Lock Repair

Keypad not working? Card reader acting up?

Electronic locks malfunctioning in Short Pump? We repair keypads, card readers, and electronic systems.

What to Expect

  1. 1
    Describe the Symptoms - Tell me what the lock is doing or not doing. Keypad unresponsive? Beeping? Motor running but not locking? Details help.(3 min call)
  2. 2
    Basic Troubleshooting - Sometimes I can walk you through a reset or battery change over the phone. If not, I schedule an appointment.(5-10 min)
  3. 3
    Electronic Diagnosis - I test power supply, keypad function, motor operation, and circuit boards to isolate the problem.(15-20 min)
  4. 4
    Component Repair or Replace - I repair or replace the faulty component. I carry common parts. Obscure parts may need to be ordered.(20-45 min)
  5. 5
    Program and Test - I reprogram codes as needed and test all functions thoroughly before leaving.(10 min)
Electronic lock repair in Short Pump typically costs $125-250. Battery and programming issues on the lower end. Motor or circuit board repairs higher.

Common Questions

How much does electronic lock repair cost in Short Pump?

Electronic lock repair in Short Pump typically costs $125-250 depending on what is wrong. Battery or reset issues are cheaper. Motor or circuit board replacement costs more.

Do you repair commercial access control systems?

I repair standalone electronic locks and basic access control. Complex networked systems may need the original installer.

Can you add or remove user codes?

Yes, I can reprogram user codes, add new users, remove old employees, and set up master codes on most electronic locks.

Lock Repair in Short Pump: Your Questions Answered

How fast can you get to Short Pump?

Short Pump is close to my Henrico location. I typically arrive in 15-20 min, and I'll give you an accurate ETA when you call.

Can you repair older locks in Short Pump?

Yes. Many Short Pump properties have locks from the 1990s-2020s era. I repair smart locks, keypad entry, modern deadbolts, and more. If repair isn't practical, I'll give you honest advice about replacement options.

Do you charge extra to come to Short Pump?

No trip fees anywhere in my service area, including Short Pump. You pay for the work, not the drive. My pricing is straightforward and the same whether you're in Henrico or Short Pump.

How much does lock repair cost in Short Pump?

Pricing depends on the specific job. I provide free estimates over the phone for most services, and I'll give you a final price before I start any work. For Short Pump customers, there are no surprise fees – the price I quote is the price you pay. Most lock repair jobs fall within standard ranges that I'm happy to discuss when you call.

What are your hours for Short Pump service calls?

I'm available 6 AM to 9 PM daily, including weekends and holidays. For Short Pump, I recommend calling ahead to schedule – I can usually fit you in the same day. If you call outside my regular hours, leave a message and I'll get back to you first thing.

Are you licensed and insured for Short Pump work?

Yes. I'm a DCJS licensed locksmith (#11-18788), fully insured, and have been serving Virginia since 2015. You can verify my license on the Virginia DCJS website. For Short Pump customers, I provide the same professional, licensed service I provide everywhere in my service area. I'm also a woman-owned small business, if that matters to you.

Why Short Pump Neighbors Call Mary

I've been helping Short Pump residents and businesses with their lock repair needs since 2015. When you call Petrone Locksmith, you get me, not a call center. I'll give you honest advice about what you actually need, not an upsell.

As a woman-owned, locally operated business, I take pride in building real relationships with my customers. That means showing up when I say I will, giving you upfront pricing before any work starts, and standing behind everything I do.

What Our Short Pump Customers Say

Verified Customer

Mary arrived on time and had all of the required tools and parts to get right to work. She replaced 2 locksets and added a deadbolt then re-keyed all of our entry locks to match. She even had optional finishes available in her van if we decided we wanted to change the look. She was professional, pleasant, did quality work, and her service was reasonably priced, and I would definitely hire her again.

Patrick Z.01-13-26
Verified Customer

Though Mary could not do what I needed, she is very responsive and I would definitely contact her with other needs!

Price M.09-29-25
Verified Customer

Locksmith Mary Petrone rekeyed and installed 3 new deadbolts and 3 entry door locks. She did an excellent job. Mary is professional, knowledgeable, and personable. Should you require locksmith services, Mary should be your choice.

Wayne S.08-13-25
Verified Customer

I requested my front door lock be fixed, and possibly a deadbolt installation. Mary was able to fit me into her schedule the very same day and after meeting her and getting a quote, I had her install the deadbolt too. She was pleasant, did quick and good work, and was reasonably priced.

Mary (Customer)07-15-25

Neighborhoods We Serve in Short Pump

We proudly provide locksmith services in these Short Pump neighborhoods:

Church Run
Barrington
Foxfield
Wellesley
Twin Hickory
Wyndham
Sadler Walk
Gayton Forest
Lauderdale
Tuckahoe Creek
Graham Meadows
Dalton Park
Shady Grove Hills
The Villages at Innsbrook
Bridlewood
The Meadows
Harvest Glen
Lexington
Hampshire
Bennington Ridge

Short Pump, VA: Local Overview

About Short Pump

Short Pump is a thriving commercial and residential area in western Henrico County, known for its upscale shopping, dining, and convenient location.

Local Landmarks

  • Short Pump Town Center
  • West Broad Village
  • Innsbrook Corporate Center
  • Deep Run Park
  • Short Pump Park
  • John Rolfe Commons
  • Broad Hill Centre
  • GreenGate Shopping Center
  • Short Pump Station Shopping Center
  • The Shoppes at Westgate
  • Wegmans Short Pump
  • American Family Fitness

Other Areas We Serve

Whether you need us at Short Pump Town Center, near West Broad Village, or anywhere in Short Pump, our mobile service comes to you. No need to tow your car or wait at a shop. We handle everything on-site.

Woman-Owned Business

Your Trusted Local Locksmith in Short Pump, VA

When you call Petrone Locksmith, you get me. Not a call center, not whoever's closest on a map. Me. Mary. I've been doing this in Short Pump since 2015, and I've built my business on referrals, not ads. That only happens when you treat people right. Petrone Locksmith is Short Pump's trusted Lock Repair provider. Our experienced technicians deliver professional service throughout Short Pump County.

Why Choose Petrone Locksmith in Short Pump?

  • Fast 15-minute response to Short Pump Town Center and West Broad Village
  • Trusted by Innsbrook corporate tenants and Twin Hickory homeowners
  • Serving Short Pump's premier shopping and dining district since 2015
  • Quick access via I-64 and Broad Street to Wyndham and GreenGate
  • Woman-owned, DCJS licensed #11-18788, and fully insured
  • Expert service for upscale retail, office buildings, and executive homes
Mary Petrone - Owner of Petrone Locksmith LLC

Mary Petrone

Owner & Lead Technician

Ready to Get This Sorted?

Give me a call and let's figure out exactly what you need. No pressure, just honest advice.

Call Mary: (804) 774-0660