I'm Mary. Nice to Meet You.
I've been helping Virginia families and businesses feel safe since 2015. When you call, you get me. I show up when I say I will, and I treat your home like it's my own.
Call Now: (804) 774-0660Our Mission
Petrone Locksmith LLC is committed to providing unmatched locksmith services with a focus on professionalism, integrity, and customer satisfaction. We understand the importance of feeling secure, and we are dedicated to delivering high-quality services that give you peace of mind. Our commitment to excellence drives us to stay current with the latest security technologies and best practices.
What We Do
Residential Services
New house? Bad breakup? Kids lost the keys again?
Lock installation, rekeying, smart locks, and security upgrades for your home.
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Commercial Services
Employee turnover? Security concerns?
Master key systems, high-security locks, and access control for your business.
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Automotive Services
Lost your only car key? Fob stopped working?
Car key replacement, transponder programming, and ignition repair on-site.
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Lock Repair
Door not latching? Lock sticking or jammed?
Expert lock repair for stuck, jammed, or damaged locks. Same-day appointments.
Learn More →How I Got Here
Mary Petrone
Owner & Lead Technician
I started Petrone Locksmith in 2015 because I was tired of hearing the same stories: locksmiths who wouldn't answer the phone, showed up late, and charged more than they quoted. I knew there had to be a better way.
What hooked me wasn't the locks. It was the people. The relief on someone's face when they can finally get into their car. The peace of mind when a single mom knows her new deadbolt is solid. The thank-you from a business owner after we fixed their security nightmare.
How I Work
- I answer my own phone. No call center, no dispatcher guessing at your problem. You get me.
- I tell you the price before I start. No "well, now that I've opened it up..." surprises.
- I show up when I say I will. My word is my bond. If I say 20 minutes, I'm there.
- I don't upsell. If your lock just needs a $15 part, I'll tell you that. Not everyone needs a $300 smart lock.
On the Job
Arriving at a customer's home
The mobile workshop fleet
Why Customers Come Back
Being a woman in this trade has taught me a lot. Some customers are surprised when I show up. But I've also learned that many people, especially women living alone and elderly folks, feel more comfortable with me.
They invite me in for coffee. They tell me about their grandkids. They call me back not because I'm the cheapest, but because they trust me.
That trust means everything to me. It's why I've built my business on referrals, not ads. And it's why I'll never cut corners on your security.
Mary's Promise
My word is my bond
- Upfront pricing before work begins
- No hidden fees, ever
- Same-day service when available
- If you're not happy, I'll make it right
"I treat every customer the way I'd want to be treated. That's not a slogan, it's how I run my business."
Where I Work
I serve 26 communities across Virginia, from Richmond metro to Hampton Roads. Whether you're in Short Pump, Midlothian, Mechanicsville, Virginia Beach, Norfolk, or anywhere in between, I'll come to you.
My mobile workshop has everything I need to handle most jobs on-site. No need to tow your car or bring your door to a shop.
Trusted by Our Community
Customers praise our fast response times, professional service, and expert solutions.
Yelp
Highly recommended for quality workmanship and exceptional customer service.
HomeAdvisor
Verified reviews commending attention to detail, timely service, and reasonable pricing.
Angi
Customers highlight professionalism, efficiency, and excellent customer service.
Why Choose Us?
Professional Expertise
Licensed, insured, and highly trained to handle all types of locks and security systems with precision and care.
Customer-Centered Approach
We prioritize your needs and satisfaction, ensuring prompt, courteous, and professional service every time.
Transparent Pricing
Upfront, honest pricing with no hidden fees. We provide clear quotes before beginning any work.
Community Commitment
As a local, woman-owned business, we take pride in serving our community and building lasting relationships with our customers.
Your Security, Our Priority
Whether you need emergency lockout assistance, want to upgrade your security systems, or require any other locksmith service, we're here to help. Contact Petrone Locksmith LLC for professional, reliable, and affordable security solutions.
About Petrone Locksmith LLC - Professional Security Services in Richmond, VA
Petrone Locksmith LLC is a highly-rated locksmith company serving Richmond and all surrounding areas. Led by owner Mary Petrone, we provide residential, commercial, and automotive locksmith services with a perfect 5-star rating across multiple platforms. Call us at (804) 774-0660 for immediate assistance.