"Arrived on time, made sure we were satisfied with the work, added another lock that she had on hand as I hadn't purchased anything. Great service"

"Although they were not able to help me with programming my key fob due to device issues, they were very polite. They were able to refer me to someone that could help and I was grateful for that."

"The work was professional and the response to the initial request was prompt. The work was precisely as requested, I learned something new and have a great resource. I definitely recommend the company."

"No complaints at all. Would recommend. Id hire her again."

"Ms Petrone was great - brought exactly the type of new locks I needed and installed them super fast. She offered me some options and wasn’t pushy at all about my selections. Was even thoughtful about making sure the new doorknobs matched the old ones."

"I had an outstanding experience with Petrone Locksmith! They responded quickly, arrived exactly when they said they would, and were professional, friendly, and knowledgeable from start to finish. They explained everything clearly, completed the job efficiently, and made sure everything was working perfectly before they left. Their pricing was fair, and the quality of their work exceeded my expectations. It’s hard to find service this reliable these days. I highly recommend Petrone Locksmith to anyone looking for honest, dependable, and top-notch locksmith services. I’ll definitely use them again if I ever need a locksmith!"

"Amazing experience; quick response and scheduling and my tenant had nothing but great things to say! Will definitely use again"

"She did an amazing job at a great price. I’d highly recommend"

"I had a wonderful experience with this company. Mary’s attention to detail and diligence with the needs were awesome."

"Same-day service! I requested a keypad for my mother’s door and they were there immediately. Communicated my needs, and the job was done quickly and efficiently. Since I live hours away, working with contractors remotely is essential. Everything from communication to payment was handled seamlessly through Thumbtack. Highly recommend!"

"Mary was outstanding and provided excellent service. She adjusted one lock, replaced another and made it so I only have to use one key for both locks. I highly recommend her to anyone needing a Locksmith. Going forward I know who I will call if I need to have work done on any of my locks. Thank you Mary for top notch service."

"Mary was prompt, communicative, and got the locks changed efficiently! Will use her again!"

"Great work and customer service. Quick and easy. Will use them for any future lock service."

"Petrone referred my job to "Pin and Tumbler" locksmith. Cody did a great job."

"I've used Petrone Locksmith twice now since moving to the area and both times found Mary to be very responsive, to do excellent work, and at a very reasonable price. Can't say that for the two other area locksmiths that I had originally spoken with. One was a large, multi-location business and the other was a single location business. Mary's mobility is a plus!"

"Mary was superb. Perhaps the best professional I’ve worked with on Thumbtack. Period."

"Mary did a great job at changing the locks to my new home to ensure my safety and comfort before moving in. She as very knowledgeable and professional. I would recommend her and use her again."

"excellent experience! very responsive and flexible on appt. completed job very quickly. definitely recommend!"

"Mary was organized, responsive, and skillful. She installed new keypad locks on my front door and installed a new peephole where there wasn't one before. Very happy with her work."

"Excellent job. Recommended what type of lock to purchase and had it installed in with no issues."

"She came on time. Was very professional. Very efficient. I would call her again."

"Highly recommended!"

"In need of a locksmith? Call Mary Petrone at (804) 774-0660. Her pricing was very reasonable and she arrived at the date and time agreed upon. 10/10 recommend."

"There are times in life when you really need a helping hand, and Petrone locksmith is owned by two of the most friendly, reliable, and respected people in the business. We had a medical emergency and were locked out of a medicine box far away from home and they were prompt, offered the most generous price, and were extremely friendly. We’re so grateful for them. Getting locked out of something is one of the most stressful events you can experience, do yourself a favor and hire Petrone because they’ll fix it for you at the best price. 5 stars, A++++, whatever scale you use they’re the best. Thank you from Philip and Eddie from Christiansburg!"

"Enjoyed working with Mary. Responded right away and the job was done a day later! Super easy!"

"2nd to none!"

"10/10 recommend. Mary was quick to reach out when I was in search of a locksmith. She was in contact the entire time up until coming out to my home. She immediately got to work and had my latch replaced in no time. If you’re looking for someone reliable and affordable, Mary is the one to call!"

"Wonderful. Worked on my ancient grand wagoneer that had no keys. Reasonable prices"

"Baldwin Brass doorknob broken- I had new replacement and install was done by Mary-- great job! Easy contact Highly recommend!"

"Mary was amazing! My smart lock had a stripped screw that was completely stuck, and she came out and handled it quickly and professionally. She removed the damaged piece, installed my new smart lock, and even let me know I needed a door knob and provided one for me. At the last minute I also asked if she could replace my screen door knob, and although she didn't have to do it today, she kindly took care of it while she was there. She was professional, efficient, knowledgeable, and very kind. Everything was done quickly and perfectly. I highly recommend Mary if you need a locksmith!"

"This person responded immediately and told me she would get to me by noon today. Now has cancelled entirely after also telling me she was running late but would get to me this afternoon. Definitely NOT professional"

"Great experience! Switched out all our locks on our new house!"

"She was great! On time and knew right away what had to be done to secure the lock. I highly recommend Petrone Locksmith LLC."

"responds fast, excellent work"

"Showed up at promised time and did a good job."

"Fast and professional experience, will absolutely use Petrone in the future for any locksmith needs!"

"While not a big job, it was very important to us and Mary showed up ahead of schedule and did a wonderful job- I highly recommend her."

"The job was completed without incident"

"Very professional and extremely knowledgeable. I am so glad I found Petrone Locksmith."

"Mary arrived on time and had all of the required tools and parts to get right to work. She replaced 2 locksets and added a deadbolt then re-keyed all of our entry locks to match. She even had optional finishes available in her van if we decided we wanted to change the look. She was professional, pleasant, did quality work, and her service was reasonably priced, and I would definitely hire her again."

"Met me with short notice to help us rekey an elderly relatives home. Was really easy to work with to arrange a time and got the job done for a reasonable price! Would definitely use again"

"So very pleased with Mary's service! Extremely responsive, she was very helpful in recommending options. Her work was extremely well done! Could not be happier her work!"

"Shecwas very good!"

"Super impressed with My electronic lock installation service. She was professional and the quality of work was unmatched. Would definitely recommend."

"Expedited the completion of quality work within 24 hours of the initial requests. Prices were lower than other contractors in the area. The contractor was very professional and cordial of which Excellent service provided overall. Highly Recommended."

"Petrone Locksmith was very knowledgeable and easy to work with."

"Petrone Locksmith took care of our old lock and keys no problem!"

"Great service"

"We recently hired Petrone Locksmith to install new locks on our home, and the experience was flawless from start to finish. They installed brand new door locks, heavy-duty deadbolts, and a sleek smart lock on our front entry. On top of that, they rekeyed all the locks so everything works with a single key--super convenient! Mary was punctual, professional, and clearly knew her craft. She walked us through the smart lock setup, made sure everything was aligned perfectly, and even tested each lock multiple times to ensure smooth operation. The attention to detail was impressive. Pricing was fair and transparent, and the peace of mind we now have is priceless. If you're in the Greater Richmond Area and need a reliable locksmith for installations or upgrades, Petrone Locksmith is the one to call. Five stars all the way!"

"Very quick to respond! I've been reaching out to other locksmith's with no response. Appt set the same day of I reached out and fixed the problem right away."

"Mary Petrone who owns Petrone locksmith Inc. it’s someone that I will always call if I need a locksmith for anything. She has helped me out immensely twice before my front door knob and lock fell right out of my front door last night and she was here within a half an hour of me putting up or posting something on thumbtack she’s amazing does fantastic work and is extremely professional. I would recommend her for anyone"

"She was able to work with my tenants schedule and get the job done quickly with great quality!"

"Mary installed a new electronic deadbolt at my home. She was very responsive, helping me select the right product and explained how she would need to install it on my older door (on which the existing lock couldn’t be replaced). She arrived when she said she would, completed the work quickly while answering my questions, and she confirmed that everything was in working order before she left. I would not hesitate to work with her again and would highly recommend her!"

"⭐️⭐️⭐️⭐️⭐️ I can’t recommend Petrone Locksmith enough! Mary was prompt, professional, and communicated every step clearly. I had a smart lock that needed installing, and she did an incredible job. My door only had one hole, so she had to carefully create another for the deadbolt, chisel out the latch area, and fit everything perfectly -she made it look easy! As a single woman homeowner, I can’t tell you how much I appreciated having another woman come out to do the work. She made me feel completely safe and comfortable, and she had such a warm, friendly personality. She arrived on time, worked efficiently, and really knew what she was doing. My new smart lock looks great and works perfectly. Her prices were very reasonable, and she even went above and beyond to make sure everything was set up just right. I’m so happy with the result and will absolutely be booking her again for any future lock or security needs. Highly recommend!"

"She was quick to respond. Was able to schedule right away. Very professional. Will use again and recommend to others."

"First, I’d like to say I’m excited because she is a woman own business! Secondly, her quick response to my request was wonderful thank you thumbtack"

"Great to work with. Highly recommended."

"Very professional, fast, and great value"

"Got some locks replaced really quickly with good work."

"Can not emphasize enough how great Mary was! Prompt, responsive, professional, nice, kind, personable, efficient, affordable!!!! just to name a few things. I can only pick 3 of the five reasons to give Petrone Locksmith, LLC 5 stars. So, as a punctuality challenged person, I don't care too much about punctuality. But she was punctual! She responded immediately when I reached out. She was able to schedule me quickly and I have a crazy schedule. Quality was excellent! and value??? I expected to pay 2-3 times as much. And when I had trouble with one lock (user error, I am the user) she returned to 'fix' the problem (there was no problem, it was me not knowing how to use the lock type) and she could not have been more gracious. I chose to contact her because of her reviews and she is worth every single review. Most impressed. Can not recommend Petrone Locksmith highly enough. Thank you:)"

"Work was excellent. I recommend Petrone for all your locksmith needs."

"She got there in 10 minutes and cut my lock off for me. Would highly recommend!"

"Great service. Highly recommended"

"Fast, quality work."

"Great company! They were able to fit us in at the last moment and at a convenient time. Mary was very professional and personable. They will be our go to Locksmith from now on!"

"Though Mary couldn't do what I needed, she's very responsive and I would definitely contact her with other needs!"

"Her responsiveness is quick, and she maintains the scheduled time according to her promise."

"It was a pleasure working with Mary. I will definitely be using her in the future."

"On time, fast, great value. Sorted my stuck lock issue out in no time"

"Good job!"

"Great experience will use again!"

"Mary did a great job changing out our locks and installing deadbolts. It was really easy to work with her as well since she responded quickly to my inquiry!"

"Great experience!"

"Did a great job on short notice!"

"Excellent work, arrived on time , went to work and finished quickly. Made several improvement suggestions. A+++"

"Fast, knowledgeable, and efficient. We had a paddle lock break at our business’s front door, so that weren’t able to open it from the inside. The first locksmith we called stood us up. Mary responded, was on site, & fixed a rather complex broken lock within hours. First rate experience all around."

"Locksmith Mary Petrone rekeyed and installed 3 new deadbolts and 3 entry door locks. She did an excellent job. Mary is professional, knowledgeable, and personable. Should you require locksmith services, Mary should be your choice."

"EXCELLENT WORK. Very professional and prompt. Gave me a time same day and stuck to it. Highly recommend!"

"Excellence!"

"We were so happy with our experience! Mary was able to come when we requested and did an excellent job. She is professional, pleasant and prompt :). I would highly recommend using this company!"

"I would not hesitate to use Petrone Locksmith again or to refer her to my family and friends. She provided excellent service at a reasonable price. Special shout out for having new batteries (which I forgot to purchase) for my digital lock that she installed."

"She was great! Answered immediately and got the job done day of super quickly. Would highly recommend."

"Fast and efficient. I’ll be calling her again whenever we change the doors."

"Mary was great to work with! She came prepared for all circumstances of my issue and also made it a great install of my keypad! Highly recommend! Great personality also!"

"Mary was quick, efficient and on time. I would recommend her services. I'll use her again if needed."

"Absolutely thankful for the prompt response and fast service to get our new home secured! I recommend over and over!"

"I requested my front door lock be fixed, and possibly a deadbolt installation. Mary was able to fit me into her schedule the very same day and after meeting her and getting a quote, I had her install the deadbolt too. She was pleasant, did quick and good work, and was reasonably priced. My only reason for not giving all 5 stars was because she didn't clean up the shavings on my floor and front porch."

"Dynamo mite!!! Quality work. Pleasant. Explained everything. Woman owned!"

"Responsive and very helpful!"

"I had a very pleasant experience with having Mary to change all the locks at my home. She was very reliable, proficient, and compared to other counterparts, was priced very reasonably. I would definitely recommend her services, as well as, use her services again if needed in the future."

"Excellent work. Job done quickly and professionally."

"Simple job, quickly and professionally handled. Well done!"

"Will keep her contact, very professional and nice! Welcoming demeanor, which I appreciate"

"Petrone arrived within 30minutes of me calling. Quick fast and quality"

"Mary did a fantastic job adding a deadbolt to 2 doors and rekeying the keys to all match. Her prices were very reasonable and she knew what she was doing. She was punctual and professional. I highly recommend her and would definitely use her again. Thanks Mary!"

"Mary is awesome! She changed the locks on a distressed property over which I'd been given control. Everything was easy to schedule and arrange. Reasonably priced, as well."

"Mary did a great job changing my doorknobs. She was very responsive throughout the process, updating me on changes in the work or quote as needed. I highly recommend Petrone Locksmith, LLC."

"Mary responded the same day and fixed the problem with my front door lock in a professional manner at a great price."

"Mary did amazing work. She was responsive, efficient, reasonable in pricing, and came out the same day! I will absolutely utilize her services again."

"Great work"

"Very personable, professional and cared about customer satisfaction. Gave a fair price and did her work efficiently. Would definitely recommend her."

"Installed two deadbolts for me. On time service and fair pricing. Would definitely recommend Mary!"

"Mary did a great job. She was very responsive from start to finish. We will definitely call her next time we need a locksmith and we’ve added her to our contacts and highly recommend her. Thanks Mary!"

"Very pleasant, professional, and quick"

"Awesome service today with my lock. I will definitely keep Petrone Locksmith on my call list."

"Petrone locksmith LLC was very professional, reliable on time"

"Ms. Petrone is a consummate professional, very polite when dealing with other points of contact in the office space."

"Came over within an hour and finished exactly what I needed! Great service! Thank you!"

"Great job!"

"Very nice and worked efficiently. Got my door open quickly."

"Got a quick response to our request for fixing a door lock, and set a day/time to have the work done."

"Prompt thorough customer service. Knowledgeable problem solver. Quality work. Reasonably priced. Mary is great to work with."

"Mary was quick to respond, on time, very professional. She did quality work. She re-keyed my locks, and changed out some locks. She did not rush through the job. She took her time yet, she was still done in a timely manner. And she cares about doing a great job. Thank you."

"Very nice person and great work done"

"Ms. Mary did an excellent job."

"Thanks for the quick turnaround!"

"Mary was great, I highly recommend her. I will use her again if needed!"

"Mary was flexible with her timing and did an excellent job fixing my door handle for an affordable price! Highly recommend!"

"Couldn't help me with programming and cutting the key for a new keyfob. Not sure why."

"Quick to respond? Absolutely! Mary contacted me within 2 minutes of my request through Yelp for information - and was very straightforward and affordable with her pricing. Timely? 100%!!! Mary was able to work with me on a meeting time and was there exactly when promised. Mary got me into the front door in less than 3 minutes and had a key in my hand in less than 5. After completing the service, Mary shared that she services a large area of coastal Virginia so don't hesitate to contact her - you're probably not too far! And Loui thanks you, too - he was getting hungry"

"Hire Mary! She’s incredibly efficient and completed my job of re-keying four locks in less than 30 minutes. Mary is highly professional and meticulously attentive to detail. I would hire her again."

"I contacted Mary regarding installing and rekeying some locks at a new home. She responded promptly and she agreed to come on my closing day. She showed up and installed the new locks and rekeyed the others so that we have 2 keys for the whole house! She is very professional and is reasonably priced. She is who I will call for any lock related issues!"

"Mary came to us quickly and took care of all of our needs during a busy school session. I could not be any happier with the level of promptness and professionalism. 10 out of 10"

"Excellent service"

"Petrone locksmith was absolutely a lifesaver. Cost efficient and provides quality work. I will definitely use them again in the future."

"Wow! What a great experience, very professional and showed up when I was in a crunch! 10 out of 10 recommend!"

"Mary is your gal for all lock smith needs!! Mary was able to get my rental property to assist my tenants the same day I made the request. She was quick & professional. Will definitely be using Mary moving forward!!"

"Very efficient and easy to work with!"

"I needed all the locks rekeyed in a new home. After contacting Petrone, we set a date and time. She showed up as promised and quickly went to work adjusting all of the door locks to reduce the number of keys required. She was thorough and efficient, and gave me 4 copies once she was done. I would confidently recommend Petrone Locksmith, and I've added them to my contacts for future needs."

"Mary was great! She solved my problem quickly & went on her way. Nice to meet & use the services of a female business owner. Recommend her highly🙂"

"Mary was professional and incredibly skilled. The keyless door lock installation was seamless and she took care of everything including app setup on my phone. I highly recommend this service to anyone looking for professional and hassle free keyless door lock installation. Truly a 5 star job"

"Fast and easy to communicate with! Will definitely use again for any future needs. Highly recommend!"

"Mary responded quickly to my Thumbtack post and came over within about 30 minutes. She diagnosed the issue, recommended a fix, and did the work quickly and efficiently. Very positive experience, and the door locks work better now than they ever have!"

"Mary worked with my insane schedule and kept plugging away at the required service need until it was VERY successfully resolved. She has the right creds and access to get the keys and quickly get job done! Mary is mobile so she was able to address my issue even on a Sunday! 5.0+!"

"Mary was very responsive and did an excellent job in spite of complications caused by faulty equipment that I had purchased. If you have need for a locksmith, I highly recommend her."

"Prompt, professional, and courteous! Would definitely refer!"

"My experience with Petrone Locksmith was one of the best ever. We needed a lock removed from our gate and Mary (from Petrone) came almost immediately. She removed the lock and gave me advice on what kind of lock to use. The cost was less than I expected (which is always a nice experience). I would highly recommend Petrone for any locksmith needs."

"My experience with Petrone Locksmith was one of the best ever. We needed a lock removed from our gate and Mary (from Petrone) came almost immediately. She removed the lock and gave me advice on what kind of lock to use. The cost was less than I expected (which is always a nice experience). I would highly recommend Petrone for any locksmith needs."

"She came in two minutes or less to unlock my bedroom door. Good service and quick service. That was a quick way of spending money. I would recommend this service to friends and family."

"Mary did a great job changing out our locks with our new house! She was super helpful when picking and installing keyless entry. She was quick to respond and great to work with!"

"Mary will be my go-to for anything lock related, forever! She is so professional, kind & responsive and her prices are very reasonable. Definitely recommend this locally owned & operated company for emergency lock outs, rekeys and anything else you might need."

"Professional and fast"

"I am pleased to highly recommend Mary at Petrone Security LLC. I found her to be punctual, extremely knowledgeable, and professional. She promptly responded to my call and provided clear information on options and pricing. Her expertise was evident by her solution to my challenges. Would definitely recommend and will use in the future."

"Mary was punctual, extremely knowledgeable, and professional. Would highly recommend her!"

"Mary was in time and completed the job as promised. She was very professional and I would hire her again anytime!!"

"Mary is an excellent locksmith and consummate professional. Very responsive. I've used her service twice: once when I locked myself out; a second time to rekey all the locks and recode the keypads in my whole house. She gave good advice and was efficient in execution. Reasonable rates. Mary's also super nice. Her trustworthy manner put me at ease."

"Mary is an excellent locksmith and consummate professional. Very responsive. I've used her service twice: once when I locked myself out; a second time to rekey all the locks and recode the keypads in my whole house. She also installed a couple doorknobs. She gave good advice and was efficient in execution. Reasonable rates. Mary's also super nice. Her trustworthy manner put me at ease."

"Mary is an excellent locksmith and consummate professional. Very responsive. I've used her service twice: once when I locked myself out; a second time to rekey all the locks and recode the keypads in my whole house. She also installed a couple doorknobs. She gave good advice and was efficient in execution. Reasonable rates. Mary's also super nice. Her trustworthy manner put me at ease."

"Locked my keys in my car. Called Petrone Security and in no time was back in the car. Reasonable prices, quick response and a very pleasant attitude. I'd recommend Mary to anyone."

"Super fast and extremely nice. Will definitely call again if we need anything!"

"Mary came out to install locks on our new home. She was on time, worked fast (without compromising on quality), and was polite. Love supporting local business!"

"Mary came in and saved the day when I locked my keys in my house. Highly recommend, she's amazing!"

"Attention to detail, dependable service, and affordable prices. Thank you Mary"

"Amazing customer service; prompt, polite and knowledgeable. I hired Mary on 4/20/24 to rekey all the entry locks on our new property, she arrived promptly as scheduled, on short notice and completed the work in about an hour or so. The price was reasonable and we are happy with her work. We would hire her again if needed."

"Excellent quality and service! I would highly recommend Mary for any of your locksmith needs."

"I needed to replace a deadbolt lock and extra house keys. Mary improved the door jam and replaced the lock in a short amount of time. The keys fit perfectly. Excellent service and I highly recommend Petrone Security."

"Had a "situation" with my door knob. My lock was fine, but my outside knob wouldn't open because I had hung my lunch bag on the inside knob. Petrone Security responded right away with a decent price that was much lower than a quote I received from another company, and they were very personable and knew what to do. I highly recommend them!"

"Very quick response. Very efficient and professional. Would definitely hire again"

"Very prompt and excellent customer service, Mary called shortly after I put in a request and was able to come the same day to install a new lock and take care of our issue. I will contact her if we ever need a locksmith again!"

"Very good customer service, arrived on time and was kept informed the entire process. I would hire this company again and highly recommend."

"She went beyond requested service to help"

"Immediate courteous service!"

"Mary arrived on time. She was fast and efficient. Her rate was exactly what she said it would be. She worked quickly and calmly, so I could get on with my day. She even had a recommendation for a different service I needed. I have already given her name out and will definitely use her again!"

"Mary is a locksmith and replaced two door locks for us. She asked all the right questions, arrived on time, got right to work, knew what she was doing, answered all our questions and was very pleasant to work with. Knows her trade and her prices are very reasonable. I highly recommend her."

"Installed two smart locks. Arrived on time and did an excellent job!"

"Petrone Security responded quickly and was able to work with my schedule. Everything was done in about an hour."

"Petrone arrived at the coordinated time and quickly rekeyed my locks. The price was reasonable and I wasn’t presented with any hidden fees. I recommend this business."

"Petrone Security arrived on time and did an excellent job. I would highly recommend them and I plan to use them again. Thanks again for a job well done!"

"Very professional, helpful and prompt. I will use this company again."

"Did a great job."

"Very nice and did a great job!"

"Mary, when above and beyond. Her customer service is impeccable. I highly recommend Petrone Security for locksmith service. Excellent!!!"

"Mary and her husband were able to come out right away, and did a great job.! Thank you both!!"

"We use Petrone Security for our apartment complex lockouts in Richmond City as well as Hopewell. They are the best locksmith around. Responsive, capable, and always a pleasure to work with."

"The owner, Mary, was simply outstanding in her work changing locks but also in her quick ability to understand what & why her services were needed in such a hurry. She was kind, reassuring, and sensitive to my needs during an emotionally difficult time. She rates an A+ & I'll be a forever fan. I will refer her to my friends & to Nextdoor readers as well."

"The locksmith was professional, helpful and a delight to work with. I will recommend her to everyone seeking a locksmith."

"Ms. Mary was punctual, polite, and picked up my call with no hesitation. 100% recommend her."

"Mary was awesome ! She will do more work for me ! Thanks"

"May was very personable. Would definitely recommend her to others in need"

"On time and very friendly."

"She wants to help always , She is very generous , attention to detail and will work with you . She is wonderful !"

"Mary arrived quickly and was a pleasure to interact with. She fixed our broken doorknob latch quickly and easily. We’ll definitely use her again for any of our locksmith needs. Thanks, Mary!"